Privacy statement
Thank you for your interest in our online shop. It is very important to us that your privacy is protected. Below you will find detailed information about how we use your data.
1. Access data and hosting
You can visit our website without giving any personal details. Whenever you access a website, the web server simply stores a so-called “server log file” automatically, which contains the name of the requested file, your IP address, the date and time of access, the amount of data transmitted, and the requesting provider (access data), and documents your access.
This access data is analyzed solely for the purposes of ensuring the site runs smoothly and improving our service. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in the correct presentation of our service. All access data is erased within seven days of you closing the site.
Hosting services by a third-party provider
Hosting and presentation services for our website are supplied by a third-party provider that processes data on our behalf. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in the correct presentation of our service. All data that is collected as described below when you use this website or fill out the appropriate forms on the online shop is processed on its server. Data is only processed on other servers in the circumstances explained here.
This service provider is located within a country in the European Union or the European Economic Area.
2. Collecting and using data to manage contracts and when a customer account is created
We collect personal data when you voluntarily provide it when you place your order, contact us (e.g. by contact form or e-mail), or create a customer account. Some fields are marked “required” because this is the data we need in order to manage contracts, process your enquiries and requests, or create a customer account. Unless you provide this information, you will not be able to complete the order, create an account, or contact us. Each input form shows which data we collect. We use the data you have shared to manage contracts and process your enquiries. Once the contract has been completely fulfilled, or your customer account has been cancelled, any further use of your data will be limited, and the data will be erased after the retention periods stipulated by tax and commercial law have elapsed, unless you have expressly agreed to the continued use of your data, or we reserve the right to continue using your data in a way that is permissible by law, and explained to you in this statement. You can cancel your customer account at any time, either by contacting us via the details listed below, or by using the appropriate function in your customer account.
3. Transferring data
For the purpose of fulfilling the contract, we forward your data to the shipping companies commissioned with delivery, to the extent that this is required to deliver the ordered products. Depending on which payment service provider you select when you place your order, we forward the payment details that are collected in order to process payments to the financial institution authorized to handle payments, and where necessary, to the payment service provider we have commissioned, or to the selected payment service. If you create an account with your selected payment service provider, the latter sometimes collects this data independently, in which case you will need to sign in to the ordering process with your login details for the payment service provider. The respective payment service provider’s privacy statement will then apply.
Transferring data to shipping providers
If you have given us your express consent to do so while or after placing your order, we forward your e-mail address and phone number to the selected shipping provider, allowing them to contact you prior to shipping to confirm or notify you about your delivery.
You can revoke this consent at any time by contacting us via the details listed below, or by contacting the shipping provider directly via the address detailed below. Once you revoke your consent, we will erase the data you have provided, unless you have expressly agreed to the continued use of your data, or we reserve the right to continue using your data in a way that is permissible by law, and explained to you in this statement.
Deutsche Post AG
Charles-de-Gaulle-Straße 20
DE-53113 Bonn
Spedition Leupold GmbH
Am Saaleschlößchen 7
DE-95145 Oberkotzau
DACHSER SE
Head Office
Thomas-Dachser-Str. 2
DE-87439 Kempten
General Logistics Systems
Germany GmbH & Co. OHG
GLS Germany-Straße 1-7
DE-36286 Neuenstein
4. E-mail newsletter and postal advertising
E-mail advertising when you subscribe to the newsletter
If you subscribe to our newsletter, we will use the necessary data, or the data you have expressly shared, to send you regular e-mail newsletters, subject to your consent.
You can unsubscribe from the newsletter at any time by contacting us via the details listed below, or by clicking on the appropriate link provided in the newsletter. Once you unsubscribe, we will erase your e-mail address, unless you have expressly agreed to the continued use of your data, or we reserve the right to continue using your data in a way that is permissible by law, and explained to you in this statement.
The newsletter is sent by a service provider that processes data on our behalf, to which we provide your e-mail address for this purpose.
This service provider is located within a country in the European Union or the European Economic Area.
Postal advertising and your right to object
We also reserve the right to use your first name, surname and postal address for our own advertising purposes, e.g. to send interesting offers and information about our products by post. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in a promotional approach to our customers.
The advertisements are sent by a service provider that processes data on our behalf, to which we provide your data for this purpose. You can object to us storing and using your data for these purposes at any time by contacting us via the details listed below.
5. Using data when processing a payment
Credit check
If we provide any services in advance, e.g. if a purchase is made by invoice or direct debit, an identity and credit check must be carried out for the conclusion of the contract by specialist service companies (credit agencies). In balancing the various interests, this serves to safeguard our legitimate prevailing interests in minimizing payment defaults. We forward the personal data required for a credit check to the following company/ies for this purpose:
SCHUFA Holding AG
Kormoranweg 5
D-65201 Wiesbaden
In this process, adequate measures are taken to safeguard your rights, freedoms, and legitimate interests. You can make your views known and challenge the decision by contacting us via the details listed below.
6. Integrating the Trusted Shops Trustbadge
We have incorporated the Trusted Shops Trustbadge into this website to display our Trusted Shops seal of approval and the reviews we have collected, and to offer Trusted Shops products to customers after they place an order.
In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimized marketing of our service. The Trustbadge and the services it advertises are offered by Trusted Shops GmbH, Subbelrather Str. 15C, D-50823 Cologne.
Whenever you access the Trustbadge, the web server automatically stores a so-called “server log file” which contains, for example, your IP address, the date and time of access, the amount of data transmitted, and the requesting provider (access data), and documents your access. This access data is not analyzed, and is automatically overwritten within seven days of you closing the site.
Any other personal data is only forwarded to Trusted Shops if you have expressly agreed, have chosen to use Trusted Shops products after placing your order, or are already registered for your data to be used. In this case, the contractual agreement concluded between you and Trusted Shops applies.
7. Cookies and web analysis
We use so-called “cookies” on various pages to make our website appealing to visitors, to enable the use of certain functions, to display relevant products, and for market research purposes. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimized presentation of our service. Cookies are small text files that are automatically stored on your device. Some of the cookies we use, so-called “session cookies”, are erased after the end of the browser session when you close your browser, while “persistent cookies” remain on your device, allowing us to recognize your browser the next time you visit the website. You can view the duration of data retention in the overview in your web browser’s cookie settings. You can adjust your browser settings to notify you about cookies so that you can decide each time whether to accept them, or you can prevent your browser from accepting cookies completely or in certain cases. Every browser varies in the way it manages its cookie settings, and explains how you can adjust these settings in its respective help menu. Find the right information for your browser at the following links:
Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=en_GB
Chrome™: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en
Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Opera™ : https://www.opera.com/help/tutorials/security/cookies/
If you do not accept cookies, our website’s functionality may be reduced.
Using Google Analytics for web analysis
For analysis purposes, this website uses Google Analytics, a web analysis service from Google LLC (www.google.com). In balancing the various interests, this serves to safeguard our legitimate prevailing interests in an optimized presentation of our service. Google Analytics uses methods that enable us to analyze your use of the website, such as cookies, for example. The information relating to your use of this website, which is collected automatically, is generally transferred to a Google server in the USA and stored there. As IP anonymization is activated on this website, the IP address is shortened before it is transferred within the Member States of the European Union, or in other Contracting Parties of the Agreement on the European Economic Area. The full IP address will only be transferred to a Google server in the USA and stored there in exceptional cases. As a basic principle, the anonymized IP address transmitted by your browser for the purposes of Google Analytics is not merged with any other data from Google.
Google LLC is based in the USA and is certified under the EU-US Privacy Shield. You can view the current certificate here. Under this agreement between the USA and the European Commission, the latter established an adequate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting and processing the data generated by cookies and relating to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout
Alternatively, you can click on this link to save an “opt out cookie” onto your device, preventing Google Analytics from collecting your data on this website in the future. If you erase your cookies, you need to click on the link again.
8. Advertising with marketing networks
We promote this website in search results and on third-party websites with our advertising partner Criteo (Criteo SA, 32 Rue Blanche, FR-75009 Paris, France). To this end, a cookie is automatically set from this provider or its partner when you visit our website, which enables interest-based advertising using a pseudonymous cookie identifier, and based on the pages you have visited. In balancing the various interests, this serves to safeguard our legitimate prevailing interests in optimized marketing for our website.
You can deactivate the retargeting cookie by clicking on one of the following links: https://www.criteo.com/privacy/
Alternatively, you can deactivate the use of cookies by third-party providers by accessing the Network Advertising Initiative .
9. Social Media Plugins
Incorporating social plugins from Google using Shariff.
On our website we use social media buttons for social networks.
In order to increase the protection of your data when you visit our website, these buttons are not integrated as unrestricted plugins, but rather simply using an HTML link to the web page. This embedding ensures that when you visit a page on our website that contains these buttons, the site does not connect to the servers of the respective social network’s provider.
When you click on one of the buttons, a new window opens in your browser, and takes you to the respective service provider‘s web page, where you can click on the Like or Share buttons, for example (possibly after entering your login details).
For information about the purpose and extent of data collection and further data processing and use by the provider on its web pages, as well as contact details and information about your relevant rights and settings options for protecting your privacy, please consult the provider’s privacy policy.
10. Sending ratings reminders by e-mail
Provided you have given us your express consent to do so while or after placing your order, we use your e-mail address to remind you to submit a rating on your order with the scoring system we use. You can revoke this consent at any time by contacting us via the details listed below.
Ratings reminder from Trusted Shops
Provided you have given us your express consent to do so while or after placing your order, we forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, D-50823 Cologne (www.trustedshops.de), allowing them to e-mail you a reminder to submit a rating. You can revoke this consent at any time by contacting us via the details listed below, or by contacting Trusted Shops directly.
Mail Verification Request from Google Certified Resellers (Google Customer Reviews)
We work with Google LLC as part of the Google Customer Reviews program. The provider is Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google"). The program gives us the opportunity to request customer reviews from users of our website. When you shop on our website, you will be asked if you would like to participate in a Google email survey. If you give your consent in accordance with Art. 6 (1)(a) of the General Data Protection Regulation, we will forward your email address to Google. You will receive an email from Google Customer Reviews asking you to rate your shopping experience on our website. The rating you submit will then be aggregated with our other ratings and displayed in our Google Customer Reviews logo and on our Merchant Center dashboard, as well as being used for Google seller ratings. You can withdraw your consent at any time by sending a message to the Data Controller or to Google. Google LLC, with registered headquarters in the USA, is certified under the EU-US data protection convention “Privacy Shield,” which ensures that it complies with the level of data protection enforced in the EU. For more information on Google's privacy policy in connection with the Google Customer Reviews program, please visit the following link: https://support.google.com/merchants/answer/7188525?hl=en For more information on Google Seller ratings privacy, visit this link: https://support.google.com/adwords/answer/2375474
11. Data protection provisions about the application and use of YouTube
On this website, the controller has integrated components of YouTube. YouTube is an Internet video portal that enables video publishers to set video clips and other users free of charge, which also provides free viewing, review and commenting on them. YouTube allows you to publish all kinds of videos, so you can access both full movies and TV broadcasts, as well as music videos, trailers, and videos made by users via the Internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, UNITED STATES. The YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, UNITED STATES.
With each call-up to one of the individual pages of this Internet site, which is operated by the controller and on which a YouTube component (YouTube video) was integrated, the Internet browser on the information technology system of the data subject is automatically prompted to download a display of the corresponding YouTube component. Further information about YouTube may be obtained under https://www.youtube.com/about/. During the course of this technical procedure, YouTube and Google gain knowledge of what specific sub-page of our website was visited by the data subject.
If the data subject is logged in on YouTube, YouTube recognizes with each call-up to a sub-page that contains a YouTube video, which specific sub-page of our Internet site was visited by the data subject. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.
YouTube and Google will receive information through the YouTube component that the data subject has visited our website, if the data subject at the time of the call to our website is logged in on YouTube; this occurs regardless of whether the person clicks on a YouTube video or not. If such a transmission of this information to YouTube and Google is not desirable for the data subject, the delivery may be prevented if the data subject logs off from their own YouTube account before a call-up to our website is made.
YouTube's data protection provisions, available at https://www.google.com/intl/en/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.
12. Additional service 'DHL parcel announcement'
If you have given us your express consent to this during your order, we will pass on your e-mail address to the shipping service provider DHL (DHL Vertriebs GmbH, Charles-de-Gaulle-Straße 20, 52113 Bonn, Germany) on the basis of this consent in accordance with article 6 paragraph 1 a GDPR. The shipping service provider can contact you before delivery for the purpose of notifying you of the parcel and inform you about the expected time of delivery via e-mail.
Any consent given to the transmission of data for the use of the additional service DHL parcel announcement, which can be actively selected during the order process, does not require any revocation, as this express consent only applies to the relevant order once after selection.
13. Contact information and your rights
You have a right to access information that relates to your stored personal data free of charge, and where necessary, a right to amend, erase and limit the processing of this data, as well as a right to data portability.
If you have any questions about how your personal data is collected, processed, or used, or to have your data disclosed, amended, blocked, or erased, or if you wish to revoke consent you have given or object to a particular use of data, please contact:
Daniel Kaiser
Kemmlerstraße 1
08527 Plauen
Germany
+49 (0) 3741 / 14 89 8 0
Daniel.Kaiser@eibmarkt.de
You also have the right to appeal to the relevant data protection authorities.
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Right to object
To the extent that we process your personal data, as explained above, in order to protect our legitimate interests where they prevail in a balance of interests, you can object to the processing of your data with future effect. If the data is processed for the purposes of direct marketing, you can exercise this right as described above. If data is processed for any other purposes, you only have the right to object for reasons relating to your specific situation.
Once you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can prove that we have compelling legitimate grounds to do so which override your interests, rights and freedoms, or if the processing serves to establish, exercise, or defend legal claims.
This does not apply when data is processed for the purposes of direct marketing. In this case, we will no longer process your personal data for this purpose.
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